Natural conversations with Alexa Multi-value slots
Removing friction from interactions is key to improve customer experience and this technology feature is one step closer to achieving this.
Author: Marisa Espinosa
Multiple simultaneous voice agents means many brands in one device
Multiple simultaneous voice agents means many brands in one device
How are your customers using Voice Assistants
This article presents the most common ways your customers are using these devices and how can your business leverage this opportunity.
Boost your voice applications beyond voice – into multimodal solutions
Voice solutions are not just about voice. This article compares applications based on voice first, only voice and voice added.
Voice and ambient computing smart homes
Computing you can't see or realise they are doing it.
Is Alexa and Google Assistant always listening?
This article explains when smart assistants become active, when they start listening, what is recorded and how to manage it.
How relevant is an audio logo for your brand?
This article analyses the importance of building an audio logo to complete your brand strategy. Now that voice applications are increasing in popularity it is key to invest on an audio logo.
How does voice searches work on Alexa and Google Assistant? And how is your business going to be found?
This article reviews different ways to interact with voice-activated devices and the long-term implications to your business and the way we search on voice.
Consolidation of customer touchpoints
Unifying channels across the value chain into a single customer oriented database has enormous benefits in the way your brand interacts with your customers.
What is a Voice application?
This article is a good introduction to the topic covering the basics of voice applications