How are Alexa voice applications designed?

Alexa voice applications are designed using serverless architectures. They are different to other apps in the sense that they are voice-first applications, so voice interactions are the primary concern and visuals are helping with usability.

How to create your customer engagement strategy?

Each time we interact with our customers, we are adding or eroding trust from our brand. Having a strategy to engage our customers is key to enhance our brand. So, what is a customer engagement strategy and how to create it?