Removing friction from interactions is key to improve customer experience and this technology feature is one step closer to achieving

Multiple simultaneous voice agents means many brands in one device

This article presents the most common ways your customers are using these devices and how can your business leverage this

Voice solutions are not just about voice. This article compares applications based on voice first, only voice and voice added.

Computing you can’t see or realise they are doing it.

This article explains when smart assistants become active, when they start listening, what is recorded and how to manage it.

This article analyses the importance of building an audio logo to complete your brand strategy. Now that voice applications are

This article reviews different ways to interact with voice-activated devices and the long-term implications to your business and the way

Unifying channels across the value chain into a single customer oriented database has enormous benefits in the way your brand

This article is a good introduction to the topic covering the basics of voice applications