Each time we interact with our customers, we are adding or eroding trust from our brand. Having a strategy to engage our customers is key to enhance our brand. So, what is a customer engagement strategy and how to create it?
Alexa for Business is a service that enables organisations and employees to use Alexa to be more productive. Employees can use Alexa as their assistant in meeting rooms, at their desks, and even with the Alexa devices they already use at home or on the go. IT and facilities managers can also use Alexa for […]
Removing friction from interactions is key to improve customer experience and this technology feature is one step closer to achieving this.
Multiple simultaneous voice agents means many brands in one device
This article presents the most common ways your customers are using these devices and how can your business leverage this opportunity.
Voice solutions are not just about voice. This article compares applications based on voice first, only voice and voice added.
Computing you can't see or realise they are doing it.
This article explains when smart assistants become active, when they start listening, what is recorded and how to manage it.
This article analyses the importance of building an audio logo to complete your brand strategy. Now that voice applications are increasing in popularity it is key to invest on an audio logo.
This article reviews different ways to interact with voice-activated devices and the long-term implications to your business and the way we search on voice.