Natural conversations with Alexa Multi-value slots

Removing friction from interactions is key to improve customer experience and Multi-Value Slots technology is one step closer to achieving this.

One thing that makes conversations more natural is the ability to speak out multiple values of the same type in a single sentence, similar to what we do in our daily conversations. This is where Multi-value Slots can help.

For instance, in the following sentence: “I would like to order a pizza with tomatoes, mozzarella, and bacon”, there are 3 toppings for the pizza (tomatoes, mozzarella, and bacon), each of them are referred to slots or value slots.

In the past, you would have had to ask several questions to store these values, however, with Multi-value slots a list of values can be stored.

Let’s compare 2 examples, the first one without multi-value slots and the second one with them.

Without Multi-Value Slots
With Multi-Value Slots

After this simple example you can see the power of simplification that this new technology feature can bring to your solution. Removing friction from interactions is key to improve customer experience.

Hope this article helps you in your new adventure. Please contact us if you are interested in developing new voice related business opportunities.


[1] Use Multi-Value Slots to Build More Natural Conversations by Karthik Ragubathy